CALL CENTER
         
 

HGTechSolutions operates an international and domestic call center to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made.

"We aim to provide the highest quality service, with the use of advanced skills and innovative technology and to provide a 'one stop' service for expanding companies. We believe each client has their own set of requirements and as such, we are able to adapt and provide a tailor made service package."

Our HR, Finance, Trainers, and Operations Teams consist of highly qualified and experienced professionals. We provide all the necessary facilities, amenities and support areas to our employees. Absolute accent neutralization and training in various situations is provided so that the message delivered is pretty much clear and no call gets messed up. We add value to the organization by recruiting employees based on talents and needs that are well-matched to the environment in which they work. We had signed up with recruitment companies to get best and brilliant candidates.

Our performance structure plan is such that it motivates our employees to work more and with full efficiency

Technical Resources:

  • A voice witch/EPABX
  • Multiplexers (for data and voice transport)
  • Modems, routers and RISC/ CISC servers
  • Headsets
  • Desktops
  • E1/T1 circuits for the connectivity
  • IVR, CTI and ACD (Automatic Call Distributor)

We use ACD system to route calls to our agents. They are presented with the information collected on the way like caller ID, how long the call has been waiting, whether the call has been dealt with by anyone else and any notes that might have already been made.

We have 2 Mbps international private leased circuit for inbound services, comprising two half circuits-one in India and the other in the US through an international carrier. We use high end softwares which are customized according to our requirements.

We have power backup in case of power failure. And thus, we work 24*7 and our work never stop.

Inbound Telemarketing Services :
  • 1-800 / 888 Response
  • Order Taking
  • Help Desk
  • Dealer Locate
  • Seminar / Class Registration & RSVP
  • Sales / Lead Capture
  • Brochure Requests
  • Credit Card Transaction Processing

Outbound Teleresearch Services:

  • Market Research
  • Surveys
  • Polling
  • Customer Service

Case Studies :

  • High Quality Service Management for a US health products provider
  • Claims processing for an accident solution company
  • Customer Services and Order Processing for a Telecoms provider
  • Increased sales and contact penetration for a medical placement service provider
  • Inbound / Outbound and back office services for an Employment Agency
  • Accounts / Payroll for Chartered Accountants
  • Web Development, Software Development and IT solutions
  • Data Entry and Order Processing for the Construction Industry
  • Emergency Call Out monitoring for the Security Industry
  

Services